At JCMA The Label, we are committed to comply fully with the Privacy Act 1988 (Cth) (Privacy Act) that governs the handling of personal information in Australia. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below.

  1. how and why we collect and use your personal information when you use our website; and
  2. what controls you have over your personal information in our possession.  


What information may we collect from you?

When a purchase is made from our store, we collect information about you in order to provide the best possible service and also a better website experience. We may collect the following information:

  1. identity data including your name, company name and username or a similar identifier;
  2. contact information that includes details such as your billing and delivery address, email address and contact number;
  3. transaction data including details about payments to and from you and other details of products and services you have purchased from us;
  4. profile data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
  5. usage data including information about how you use our website, products and services; and
  6. marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences. 


How do we collect your personal information?

  1. Register an account on our website;
  2. Make a purchase through our online store;
  3. Communicate with us through correspondence, chats, email or when you share information with us through other social media platforms, services or websites; or
  4. interact with our website, services, content and advertising. 


Why do we collect your information?

JCMA The Label will collect, use and hold your personal information if it is reasonably necessary for, or directly related to, the performance of our services, and for the purposes of:

  1. enabling you to access and use our website;
  2. communicating with you;
  3. responding to your enquiries and information requests;
  4. providing you with promotional material and information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
  5. facilitating our internal business operations, including the fulfilment of any legal requirements;
  6. analysing our services and customer needs with a view to developing new or improved services; and
  7. payment and billing purposes.


Unless you inform us that you opt out or unsubscribe via the link at the bottom of any of our communications, we may use your personal information for the purposes of sending you emails to keep you updated with regards to our new products and specials. Personal information collected online will only be disclosed within our corporate group for marketing purposes. The site does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. We will not disclose your personal information for the purposes of third-party direct marketing.


Does our website use cookies?

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. We may also use google analytics and 'cookies' in order to enhance the website experience for our customers. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.